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Contact Centre Accreditation - A unique solution
Following on from Sir David Varney's report, "Service Transformation: A Better Service for Citizens and Businesses, a Better Deal for Taxpayers", the time is ticking for publicly funded contact centres to gain certification by December 2008.
However, the fundamental question has been accreditation to what? There are two main standards applicable to contact centres, one being the industry recognised CCA Global Standard©, and the other the new Customer Service Excellence Standard from the Cabinet Office.
A new service from SGS, the world's leading inspection, testing, verification and certification company, allows you to gain accreditation to both standards using a combined assessment model.
This is a unique service that will allow you to gain the most from both standards as well as meet your requirements to gain certification.
If you are a public sector contact centre and would like to know more about this unique solution, please request more information via email.
Read Sir David Varney's Report: 'Service transformation - A better service for citizens and businesses, a better deal for the taxpayer', December 2008
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