Mystery Shopping

In a complex and demanding consume environment, Service Quality has turned into a basic point for success.

Mystery Shopping Service (Mysterious Customer) measures and improves the quality of the service the customer perceives.

Our Mystery Shopping service covers core points within the service life cycle that he customer experiences and critical points in the management of their sales point.

• Customer service
• Selling intention.
• Facility image.
• Collection control.
• Campaigns, promotions, etc.

Specialized staff, with a profile according to the kind of business that is being evaluated, makes anonymous visits, verifying from an objective and independent point of view the quality cycle that the offered service has, according to parameters previously agreed with the company.

Our staff professionalism is reflected in detailed qualitative information about the visits. These data provide the quantitative information for the management body of the company through “custom–made” reports.

All this information allows the staff to know the strong and weak points on your management, involving them with continuous improvement objectives related to customer satisfaction.