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United Kingdom - 04/09/09 Leading Advice Agency receives Quality Mark from SGS United Kingdom Ltd. Housing Rights Service, the leading specialist housing advice charity, has become one of the first advice organisations’ in Northern Ireland to be awarded the prestigious Customer Service Excellence (CSE) certification. The CSE standard is awarded to organisations where there is a clear and demonstrable commitment to understanding customer needs. Jim O’ Callaghan, Head of Operations with Housing Rights Service said: “The CSE award is about consulting with our customers so that we can deliver services they really need and offering them the opportunity to let us know how well we are meeting those needs. Clients are at the very heart of Housing Rights Service work so we are delighted to be one of the first local advice agencies to receive this award. Housing Rights Service selected SGS United Kingdom Ltd to carry out its CSE assessment. Alison Sloan, lead assessor for SGS, says: “In our on-site assessment we found HRS to have a deep understanding of, and commitment to, Customer Service Excellence. We found this from senior management through to operational and frontline staff.” The certification is valid for three years subject to annual review to ensure a continuous commitment to the standard. SGS United Kingdom Ltd SGS House 217-221 London Road Camberley GU15 3EY 01276 697999 01276 697696 Email SGS UK SGS United Kingdom The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With more than 56,000 employees, SGS operates a network of over 1,000 offices and laboratories around the world. |
