D4 Communication & Project Management

Introduction:
Membership of the Institute of Quality Assurance www.iqa.org depends upon previous qualifications and experience. As a minimum applicants are required to pass the IQA D4 Quality Management Examination. This intensive course is intended for personnel wishing to prepare for the IQA examination. There is the option of one day workshops for further training guidance if required.

The packages:
The packages are stand-alone private tuition packages that allow the delegate to work at their own pace through the preset training material. The distance learning material is presented in five parts that will be sent to you upon course registration. This package includes:

• A comprehensive set of tutorial notes
• Work books
• A course book - Quality Management (Communications & Project Management) ISBN 1-904302-06-08 by Bushell - supplied free with this distance learning package
• Assignment title to be submitted for marking
• Typical examination questions with solutions
• Monthly Quality Newsletter with all the very latest QA news keeping you right up to date and informed on what is happening in the Quality Assurance field
• Optional CD-ROM - course material provided on a CD-ROM in PDF format  - price on application
• One year’s unlimited tutorial support is provided by telephone, fax, e-mail or written correspondence as required
• There is an optional revision workshop held six weeks before the exams are due to take place.

The contents:

Aims of the package are to:

• Provide students with a broad view of communication theory
• Develop the transferable skills of communication and presentation
• Provide students with an understanding of the methods used in project management
• Enable students to apply quality in project management.

On successful completion of this module students will be able to:

• Demonstrate an understanding of the key concepts of communication theory
• Identify and apply the principles of effective communication to enhance communication practice internal and external to the organisation
• Select, evaluate and apply primary and secondary research methods to appropriate circumstances
• Present information effectively in both a written and oral format
• Understand group dynamics and be able to interact and lead a group effectively
• Apply and appraise appropriate project management and project planning techniques in given circumstances
• Understand technical content and apply project management quality standards.

Covering:

    1. Communication

• Theories, models and essential terms
• Barriers to communication
• Messages media and channels
• Using language and using images
• Powers of persuasion, motivation and change.

    2. The organisational dimension

• Information gathering and research activities
• Analysis and presentation of data
• Quantitative and qualitative data
• Report writing
• Making presentations
• Group dynamics and communication.

    3. The nature and context of project management

• Project definition
• The project environment
• Projects and company organisation structures
• Project life-cycle
• Work breakdown structures
• Control of projects
• Project reviews.

    4. Project planning

• Planning concepts
• Managing the planning process
• Network diagrams (Activity on Arrow A-o-A) (Activity on node A-o-N)
• Critical Path Analysis (CPA)
• Programme Evaluation and Review Technique (PERT).

    5. Quality in project management

• BS ISO 10006
• BS 6079.

Costs