D3 Quality Management (Tools & Techniques)

Introduction:
Membership of the Institute of Quality Assurance www.iqa.org depends upon previous qualifications and experience. As a minimum applicants are required to pass the IQA D3 Quality Management (Tools & Techniques) examination. This intensive course is intended for personnel wishing to prepare for the IQA examination.

The packages:
The packages are stand-alone private tuition packages that allow the delegate to work at their own pace through the preset training material. There is the option of one day workshops for further training guidance if required.

The distance learning material is presented in six parts which will be sent to you upon course registration. This package includes:

• A comprehensive set of tutorial notes
• Work books
• A course text book - Quality Management (Principles & Practice) ISBN 1- 904302-02-5 by Vorley and Tickle - supplied free with this distance learning package
• Assignment to be submitted for marking
• Typical examination questions with solutions
• Monthly Quality Newsletter with all the very latest QA news, keeping you right up to date and informed on what is happening in the Quality Assurance field
• Optional CD-ROM - course material provided on a CD-ROM in PDF format  - price on application
• One year’s unlimited tutorial support is provided by telephone, fax, e-mail or written correspondence as required
• There is an optional revision workshop held six weeks before the exams are due to take place.

The contents:

Aims of the package:

• To enhance students’ awareness of the disciplines, tools and techniques of quality improvement
• To enable students to evaluate and recommend tools and techniques for varying situations
• To enable students to select, apply and recommend appropriate quality tools and techniques to all activities in the business or organisation.

On successful completion of this module students should be able to:

• Demonstrate and present an argument for the understanding of the tools and techniques of quality improvement
• Evaluate and recommend the applicability of tools and techniques of quality
• Select and apply appropriate quality tools in different circumstances
• Appraise the effectiveness of individual applications to specific circumstances
• Analyse the contribution to quality of the tools and techniques in design and production
• Understand and develop the relationship between an organisation and its suppliers.

Covering:

    1. Process improvement (20%)

• Kaizen
• 5 S methodology
• Value analysis
• Overall equipment effectiveness
• Failure Mode and Effects Analysis (FMEA)
• Poka Yoke
• Process capability (Cp., Cpk).

    2. Improvement techniques (20%)

• Quality circles
• Gemba Gembutsu
• Muda
• Balanced scorecard
• Six sigma.

    3. Quality by design (15%)

• Taguchi design of experiments
• Ishikawa’s 7 tools of quality
• Quality Function Deployment (QFD).

    4. Analysis and mapping techniques (15%)

• IDEFO
• Fault tree analysis
• Nominal group technique
• Flowchart
• Benchmarking.

    5. Optimisation techniques (15%)

• MRP
• MRP II
• JIT (just in time)
• Total productive maintenance..

    6. Suppliers and distribution (15%)

• Supplier partnerships
• Supplier associations
• Integrated supply.

Costs