D2 Quality Management (Principles & Practice)

Introduction:
Membership of the Institute of Quality Assurance www.iqa.org depends upon previous qualifications and experience. As a minimum applicants are required to pass the IQA D2 Quality Management Examination. This intensive course is intended for personnel wishing to prepare for the IQA examination.

The packages:
The packages are stand-alone private tuition packages that allow the delegate to work at their own pace through the preset training material. There is the option of one day workshops for further training guidance if required.

The distance learning material is presented in eight parts, which will be sent to you upon course registration. This package includes:

• A comprehensive set of tutorial notes
• Work books
• A course text book - Quality Management (Principles & Practice) ISBN 1- 904302-02-5 by Vorley and Tickle - supplied free with this distance learning package
• Assignment to be submitted for marking
• Typical examination questions with solutions
• Free copy of Essential ISO9001:2000
• Monthly Quality Newsletter with all the very latest QA news, keeping you right up to date and informed on what is happening in the Quality Assurance field
• One year’s unlimited tutorial support is provided by telephone, fax, e-mail or written correspondence as required
• There is an optional revision workshop held six weeks before the exams are due to take place.

The contents:

Aims of the package are to:

• Enhance students’ awareness of the disciplines, systems and techniques of quality management
• Develop an appreciation of customers, clients and markets
• Enable students to apply quality management methods to all activities in the business or organisation
• Evaluate the human dimension of an organisation.

On successful completion of this module students will be able to:

• Demonstrate and argue management strategies and the learning organisation
• Understand, interpret and evaluate quality management systems
• Understand, discuss and apply the principles of total quality management
• Appraise produced goods and services through evaluation of customer feedback systems
• Analyse the contribution to quality of the management gurus
• Understand technical complexity and apply quality frameworks and awards as appropriate to specific situations
• Interpret and advise, in outline, on legal requirements relating to quality
• Appraise and recommend improvements of audit programmes to given standards.

Covering:

    1. Management strategy (10%)

• Principles of management
• Communication and feedback
• Accountability and delegation
• The learning organisation.

    2. Total Quality Management (15%)

• Principles and techniques of TQM
• Comparison with systems approach
• BS 7850 : Part 1
• BS 7850 : Part 2.

    3. Quality Management Systems (15%)

• The development of management systems
• BS EN ISO 9000:2000
• QS 9000.

    4. Quality audit (10%)

• Management of audit programmes
• Qualification criteria for auditors
• Auditing
• ISO 10011.

    5. Law (10%)

• Introduction to rudiments of law
• Consumer protection
• EC Directives and European legislation
• Product liability
• Product recall.

    6. Customer feedback (15%)

• Customer/client satisfaction
• Customer liaison and feedback systems
• Performance measures
• Stakeholder analysis
• National and international surveys.

    7. Management gurus (10%)

• G. Taguchi
• Shingo Shingeo
• K. Ishikawa
• Crosby
• Tom Peters
• W.E. De Ming
• A. Feigenbaum
• Drucker
• C. Moller.

    8. Quality frameworks and awards (15%)

• U.K Quality Award and Business Excellence Model
• European Foundation for Quality Award
• Malcolm Baldridge Award
• Deming Prize
• Investors in People
• Charter Mark
• Kitemarks.

Costs